Scam and Phishing Triage for Perth Families: A Second Opinion on the Message Before You Click, Pay, or Panic

Your mum forwards you a text from “AusPost” asking her to pay a $3.95 redelivery fee. Your teenager shows you a DM from someone offering paid modelling work if she sends ID. Your partner is about to wire a deposit because the real-estate agent emailed updated bank details. In each case, somebody in your household is one tap away from a decision they cannot undo — and Googling the sender’s name is not going to give you a confident answer in the next ten minutes. Scam and Phishing Triage from Cyber by Exegesis is the engagement designed to give a Perth family a fast, expert second opinion on a specific message before — or just after — that tap.

The problem

ACCC Scamwatch lists phishing among the most-reported scam categories in Australia, and the National Anti-Scam Centre is publishing fresh alerts on food-delivery impersonation, fake crypto trading platforms, and SMS job-recruitment scams almost every month. The mechanics keep evolving — AI-generated voice, near-perfect logo cloning, urgency framing — but the household decision is always the same: is this real, and what do I do in the next five minutes?

The ACSC’s guidance for individuals and families is clear on the controls (turn on MFA, use a password manager, recognise common scam patterns) but it cannot tell you whether the specific message in front of you right now is a scam. That is the gap families keep falling into. A teenager will not show a parent a DM that feels embarrassing. An older relative will not want to “bother” the kids about an email. By the time the message gets a second pair of eyes, the click has often already happened.

What Scam and Phishing Triage does

Cyber by Exegesis runs a fixed-scope triage engagement for households:

• You forward the suspicious message — email, SMS, DM, voicemail transcript, or invoice — through a secure intake.
• We review the message against the signals that actually matter: sender domain, header trail, link destination, payment-instruction patterns, language and urgency cues, and current Scamwatch and ACSC alerts.
• You receive a written verdict — likely scam, likely legitimate, or inconclusive — with the specific signals we checked and why.
• If you have already clicked, paid, or shared credentials, you get a next-steps list calibrated to what was exposed: which passwords to rotate first, whether to contact your bank’s fraud team, whether the incident should be reported to Scamwatch, and whether eSafety is the right channel (for example, if a minor is involved or image-based abuse is in play).
• If the message touches your or a family member’s personal information held by an organisation, we flag whether the OAIC Notifiable Data Breaches scheme may be relevant on the other side.

Cyber by Exegesis is the cyber consultancy line of Exegesis — the same company behind the DRMO live product. Triage is a one-message engagement; we are not your ongoing security provider and we are not your bank’s fraud team. We give you a clear verdict and a clear next step.

How it works

1. You submit the message through the secure intake, with a short note about the context (who received it, what they have already done, what they were expecting).
2. We acknowledge within a defined response window and request any clarifying detail — full headers, the exact link as received, the sender’s previous legitimate messages for comparison.
3. We run the triage against current ACCC Scamwatch alerts and ACSC family guidance, and write the verdict.
4. You receive the written verdict with the signals checked and a next-steps list scoped to your situation.
5. If the verdict is likely scam and there has been a click or payment, we walk you through the first 24 hours by message — bank, password rotation, Scamwatch report, eSafety if relevant.

Why this matters in Perth

Perth households sit two to three hours behind the eastern states on the clock, which means a scam message that lands on a Perth phone at 7am has often already been reported east-coast overnight — and a fast triage can catch it before the rest of the family wakes up and acts on it. Perth also has a high share of cross-generational households where parents are managing accounts for elderly relatives in regional WA who may not have anybody else to ask. A single message triage, done quickly and clearly, is often the difference between a story you tell at dinner and a loss that takes months to unwind.

Sources

• ACCC Scamwatch (National Anti-Scam Centre): https://www.scamwatch.gov.au/
• ACSC guidance for individuals and families: https://www.cyber.gov.au/protect-yourself
• eSafety Commissioner (for cyberbullying, image-based abuse, and harm to minors): https://www.esafety.gov.au/
• OAIC Notifiable Data Breaches scheme (where the message indicates a breach at an organisation holding your data): https://www.oaic.gov.au/privacy/notifiable-data-breaches
• Cyber by Exegesis — Scam and Phishing Triage (waitlist)

Join the waitlist

Join the waitlist — first access when Cyber by Exegesis opens Scam and Phishing Triage for Perth families

We are sequencing triage capacity by city and by message type (SMS and email first, social DMs and voice scams next). Join the waitlist with your household composition and the kinds of messages you have been seeing — we will tell you when we are ready to take a triage from your family.